Getting a Product Installed with Us

So, you’ve found the perfect upgrade for your vehicle—whether it’s an Android Screen, a CarPlay box, or another exciting accessory. What happens next? In this blog, we’ll walk you through the entire process, from purchase to installation, so you know exactly what to expect.

Step 1: Placing Your Order

Once you’ve selected your product, you can place your order online and pay the supply costs. If you’d like installation, let us know at checkout or mention it to your sales agent. Don’t worry if you’re unsure—we’re happy to guide you through the options and you can always cancel or amend an installation as needed.

After your order is confirmed, our team will reach out to discuss installation details, including a contact number for scheduling. If you require a home installation, we’ll also calculate the applicable call-out fee if it hasn't been already.

Step 2: Scheduling Your Installation

After your purchase, we’ll assign a professional engineer to your job based on your location. You’ll receive a call or text to confirm the best date and time for your installation when the kit arrives with them (typically 7-10 days time). If you have any special requirements (e.g., a classic or performance car), we’ll ensure our head engineer assesses your vehicle beforehand for any additional considerations. You are free to use the contact number we provided to contact the engineer ahead of time.

Step 3: Preparing for Installation Day

On the day of installation, our engineer will arrive at the agreed time and location. If you’ve chosen a home installation, ensure your vehicle is parked in a suitable space with enough room for the engineer to work. If we’re removing an old aftermarket device before installing the new one, additional time (and possible fees) may apply.

For specific installations, such as reverse cameras, dashcams, or lighting, make sure your vehicle’s battery is in good condition, as some installations require access to power. Please also ensure you have assessed any issues with your car beforehand and make them known to the engineer so to avoid any false alarms with issues not related to the install.

Step 4: The Installation Process

Our engineers work efficiently to complete installations with precision and care. Depending on the product, installation can take anywhere from 30 minutes to a few hours. Throughout the process, our engineers will ensure everything is securely fitted, tested, and functioning correctly. If something goes wrong, not to worry! - you'll be covered under our insurance for replacement parts and repairs.

If you have any questions during installation, feel free to ask. Our engineers are experienced and happy to explain the process to you.

Step 5: Payment & Final Checks

Once installation is complete, our engineer will walk you through the new setup, ensuring you understand how to use your new device or accessory. After confirming everything is working properly, payment will be collected. We accept cash, BACS transfer, or card machine payments (credit card payments may incur a small fee).

Step 6: Aftercare & Support

We want to make sure you’re fully satisfied with your installation. If you have any questions post-installation, our support team is available to assist. Should you experience any issues, we’ll work with you to resolve them promptly.

Installation Locations

We currently offer installation services in the following UK locations:

• East London
• Manchester
• Braintree
• Portsmouth
• Birmingham
• Coventry
• Bradford
• Leeds
• Ilkley

If you’re outside these areas, we also offer mobile installations at your home, office or wherever is convenient for you. Contact us, and we’ll do our best to accommodate your request.

Ready to Book Your Installation?

Now that you know what to expect, it’s time to get started! Whether you’ve just placed an order or you’re still deciding, our team is here to help. Reach out today, and let’s get your new product installed professionally and hassle-free!