Ayan Pay

Ayan Pay Introductions

• What is Ayan Pay? We understand that some expenses can be unexpected, but with Ayan Pay, you can get the work done now and pay later. Ayan Pay allows you to spread the cost of repairs or improvements into smaller, interest-free monthly payments. You can choose to pay in 3, 6, 9, or 12 instalments, helping you keep control of your finances.
• How do I apply for Ayan Pay? It’s simple! If you spend £100 or more with one of our partner merchants, you can inform them that you would like to choose the Ayan Pay option, or you can apply directly at our website [link]. You’ll be asked to provide a few basic details and apply with no impact on your credit score.
• How does Ayan Pay work? Once you apply on the website for the desired amount and term and your application is approved - Simply proceed with your purchase and pay the initial instalment upfront. After that, Ayan Pay will send you a confirmation email with your payment plan details and instalment dates. You’ll receive reminders 3 days before each payment is due to ensure you’re always informed.
• Choose the Plan that Works for You: You can choose to split your payments across 3, 6, 9, or 12 months. The first payment is taken immediately as a deposit, and the subsequent payments are at one month intervals from the date of the first payment.
• What is the cost of choosing Ayan Pay? There’s no cost or interest when you choose Ayan Pay. Ayan Pay offers a hassle-free way to break your costs into manageable monthly payments, with no hidden fees and no interest charges.
• Is a Credit Check required? Ayan Pay conducts a soft credit check when you apply for our Buy Now Pay Later credit, which won’t affect your credit score. We report regularly on the status of agreed payment plans, and staying up to date with your payments can positively impact your credit score.
• What happens If I Want to Delay My Payment Date? You can reach out to us at team@ayancapital.co.uk with your specific circumstance and we will make any possible option available to you.
• What happens if I am late with a payment? If you are late on a payment by 7 days due to any reason, you undertake to pay to Ayan, if so requested by Ayan, a £10 or a fee equivalent to 10% of the overdue payment, whichever is less, that will be donated to an eligible UK-registered charity on your behalf.

FAQ

• Who is Ayan Pay? Ayan Pay is a financial service offering interest-free Buy Now Pay Later (BNPL) solutions to help customers manage the costs of services. We provide an easy way to spread payments over time, ensuring affordability without the burden of interest.
• How do I find businesses that accept Ayan Pay? To find businesses that accept Ayan Pay, visit our website to discover participating businesses near you.
• Am I eligible for Ayan Pay? To be eligible for Ayan Pay, you must be at least 18 years old, a resident of the UK, and able to pass our identity and credit checks. You’ll also need to have a valid UK bank account for direct debit payments. Subject to T&C.
• Will I be credit checked? Yes, Ayan Pay conducts a soft credit check to verify your eligibility. This check will not affect your credit score, but it helps us ensure you can manage the payments.
• How long does it take to apply? The application process is quick and straightforward, typically taking just a few minutes. You’ll only receive a decision once you submit your details.
• How are my payments taken? Payments are automatically taken from the bank account linked to your direct debit. You’ll receive a schedule of payments when you set up your plan.
• What cards do you accept? We accept most major UK debit cards. Unfortunately, we do not accept credit cards for setting up payments at this time.
• Is Ayan Pay FCA regulated? No, AyanPay's financing is an unregulated form of credit. However, as a responsible provider, we comply with relevant legal requirements, including those set out by the Financial Conduct Authority (FCA). These requirements are critical to abide by even by our partners.
• Can I have more than one plan? Yes, as long as you pass our eligibility checks and your previous payments are up-to-date, you can apply for more than one payment plan with Ayan Pay.
• What payment plans do you offer? We offer plans up to 12 months depending on the total amount of the purchase, the deposit and the credit checks. Subject to participating merchants.
• Will I be asked to answer security questions when applying for finance? Yes, during the application process, you may be asked to answer security questions to verify your identity and protect against fraud.
• How will I know if my credit agreement has started? You will receive a confirmation email with the details of your credit agreement once your application is approved and the plan has been set up.
• Can I change my payment dates? At this time, payment dates are fixed based on the schedule provided during setup. If you need to adjust your dates, please contact our customer service team, and we’ll try to assist where possible.
• Can I pay in full earlier? Yes, you can pay off your remaining balance at any time without any penalties. Simply contact us to arrange full repayment.
• Who do I contact if I have a complaint? If you have any complaints, please reach out to our customer service team at team@ayanpay.co.uk. We take all feedback seriously and aim to resolve any issues promptly.
• What should I do if I am unable to make a payment this month? If you are unable to make a payment, contact us immediately. We’ll discuss your situation and find the best way to manage the issue.
• What does it cover? Ayan Pay’s interest-free plans can be used to cover a wide range of services subject to the participating merchants.
• What are the minimum and maximum spend levels? Our payment plans are available for purchases starting from £100, with the maximum limit depending on the merchant and the type of service or product.
• Do I have to pay a deposit? Yes, a small deposit that is your first payment is required at the time of purchase, which is followed by interest-free monthly payments.
• How much interest will I pay? Ayan Pay offers interest-free financing. You will not be charged any interest or fees on the amount financed, as long as payments are made on time. In case of delays, we don’t charge any interest, but you may be asked to make a Charity payment.
• How does Ayan Pay make money? Ayan Pay charges a small merchant fee to businesses that offer our financing solutions. This allows us to provide customers with interest-free options without charging additional fees to you.
• What happens if I can't pay on time? If you are unable to make a payment on time, contact us immediately. Missed payments may incur additional charges, and could affect your ability to access future credit. We may ask you to make a Charity Payment - If you are late on a payment by 7 days due to any reason we  may ask you to make a Charity payment of £10 or a fee equivalent to 10% of the overdue payment, whichever is less, that will be donated to a charity on your behalf.
• What happens if the service or goods I paid for are unsatisfactory? If you have issues with the product or service you financed through Ayan Pay, please contact the merchant directly to resolve the issue. Ayan Pay provides the financing but is not responsible for the quality of goods or services. If a refund is issued, the amount will be adjusted against your payment plan.
• How do refunds work if I return an item or cancel a service? If a refund is processed by the merchant, Ayan Pay will adjust your remaining payments or refund any amount already paid based on the refund policy of the merchant. If the refund covers the entire amount, no further payments will be required.
• Is Ayan Pay Sharia-compliant? Yes, Ayan Pay offers Sharia-compliant financing, which means no interest is charged.